My Favorite City offers the best gift baskets from wedding gift baskets and themed gift baskets to corporate and business gift baskets

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best gift baskets Gifts Under $5
best gift baskets Gifts Under $10
best gift baskets Gifts Under $30
best gift baskets Gifts From $30 - $50
best gift baskets Gifts From $50 - $75
best gift baskets Gifts From $75 - $100
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SHOP BY OCCASION
best gift baskets Get Well Gift Basket
best gift baskets Thank you Gifts
best gift baskets Birthday Gift Basket
best gift baskets Housewarming / Moving Gifts
best gift baskets DESIGN YOUR OWN GIFTS -- OR BUY INDIVIDUAL ITEMS
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  Most orders ship by the next business day.
   
 

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Customer Service




 About Us
For more information about MyFavoriteCity.com, please see About Us.
Contact Us
For additional contact information, please see Contact Us.

Email - CustomerService@MyFavoriteCity.com

Phone - 800-285-1880

Fax - 800-285-1880

Mail
10307 West Broad St, Suite 153
Richmond, VA 23060
Shipping
For options, costs, & schedules, see Shipping.

Shipping Changes
Once a gift leaves our facility, we cannot control or influence the carriers shipping schedule. While we use major carriers who have excellent delivery records, severe weather and other issues may impact delivery times. We also cannot change a delivery address or shipping method once your order leaves our warehouse.

Multiple Recipients
If you need to ship gifts to multiple recipients, download and complete our Order Form. Or, call 800-285-1880 for assistance.
Substitutions
Due to gift availability and seasonality, we may need to substitute a gift basket item in order to ship your gift as quickly as possible. If we need to make a change to your gift basket, we will always use an item of equal or greater value. We apologize for any inconvenience this may cause. Product photographs are representative of the items included with each gift basket. Due to rapidly changing availability, the list of gift basket contents displayed on the site represents the most likely contents at the time of your order.
Pricing, Payment, & Discounts
  • All prices are subject to change without notice. Despite our best efforts, a small number of items may be mispriced. If an item's correct price is higher than the stated price, we will contact you prior to shipping and give you the option of accepting your order at the correct price or canceling your order.
  • We accept American Express, Discover, Master Card, and Visa.
  • We authorize your card when you place your order. We may add a small amount ($10 - $15) to the authorization amount to account for any changes you make to your order prior to shipping. We will bill your card when your order ships. You will only be charged for the items we can ship and the shipping method you requested.
  • You can use up to one Discount Code or Coupon per order. Discount Codes and Coupons cannot be applied to past orders.
  • Quantity discounts are only valid for shipments to a single location. However, we can often provide discounts for orders shipping to multiple locations. For more information, please call 800-285-1880 or see Discounts.

Sales Tax
We collect 5.0% sales tax for all orders shipped to Virginia destinations.
Guarantee

We strive to ensure you are always satisfied. If you are unhappy with any of our products (or service), please contact us via phone or email immediately. We will promptly replace any missing or damaged items and / or refund your account as appropriate.
Returns / Exchanges / Refunds
  • Return Requests - If you wish to return a gift or individual item, please email your request, including the order number and a contact phone number. We will attempt to contact you within 1 - 2 business days. We recommend you save the original shipping box to ease the return process.

  • Return Deadline - All return requests must be made within 14 calendar days following the date of delivery. If you do not receive an email or phone response from us within 2 business days, please call 800-285-1880 to follow-up.

  • Return Limit - Due to the seasonal and perishable nature of our products, we will only accept returns or exchanges for up to 10 Gifts, 10 Gift Baskets, or 10 Individual Items (foods, souvenirs, books, etc). Please plan your order quantity carefully and purchase samples if you need to review an item or gift in advance.

  • Credits - We will credit your charge card for the purchase price of your gift and any applicable taxes, less a 10% restock fee as well as the outbound and return shipping costs, upon receipt of the merchandise at our warehouse. All items must be in their original new condition ready for resale by us.

  • Custom Gifts & Gift Baskets - All Custom Gift Basket Orders are subject to a 25% restocking fee.

  • Personalized Merchandise - There are no returns for personalized merchandise. All sales are final.
Missing or Damaged Items
  • If you were missing an item, or an item was damaged during shipment, we will arrange for the prompt replacement of the item (subject to availability).
  • Please report your claim within 7 business days upon delivery of your order.
  • Please email your request, including the order number, a contact phone number for yourself, and the items in question.
  • We reserve the right to request the return of the damaged items.
  • If the item is no longer available, we will attempt to provide an equivalent replacement or offer a refund for the item in question.

Invoices & Receipts
We do not include any pricing information with your shipment. You will receive a copy of your invoice, including pricing information, via email after you order ships. If you need a duplicate copy sent via email or fax, send us an email with your request (please include your order number).


Phone 1-800-285-1880 or Email Us Shop for Gifts Tailored to: 

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